At Uzuri Organics, we stand by the purity and quality of our products. Your satisfaction is our priority, and we want your experience with us to be as nourishing and seamless as the ingredients we provide.
Order Cancellations
We understand that plans can change.
- You may cancel your order within 2 hours of placing it by contacting our customer support team .
- Once an order has been processed and shipped, it can no longer be cancelled, but you may be eligible for a return depending on the circumstances.
Returns & Exchanges
Due to the nature of our products and for hygiene and safety reasons, we generally do not accept returns on opened or used items. However, if you receive a product that is damaged, defective, or incorrect, we will gladly replace it or issue a refund.
To be eligible for a return:
- You must notify us within 7 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase or order number must be provided.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–7 business days.